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Part for brand new stove missing and custom Fire Place refuses to get part after 6 months

I have a complaint about custom Fireplaces in Cookeville , TN. We spent 6300. For a Lopi stove and it came without the baffle and ceramic blanket. They knew it was missing and said nothing. The installer noticed it and pointed it out. This was back in March of 2022. We are still waiting. They keep lying to us about delivery. They refuse to give us the missing part because they do not want to pay to have it shipped

User's recommendation: Beware of custom fireplaces in Cookeville, TN.

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ID
#3742646 Review #3742646 is a subjective opinion of poster.
Location
Cookeville, Tennessee

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Avalon Astoria Bay Problem

About a week ago my Avalon Astoria Bay free standing pellet stove lost power to the control board and the room filled with smoke. To get it running again I moved around the wiring harness and the control board door and it came back on. 2 days later this happened again and has been becoming more frequent as the week went on. Last night I tried bypassing the main 120 v input supply fuse. I ran the stove and 30 minutes later the same thing happened except that this time i found that the control board fuse had blown and i couldn't get the stove started due to that. I jumped out the fuse holder on the board to get rid of the smoke in the stove and then i let it shut down. Is this a control board issue?
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ID
#3058457 Review #3058457 is a subjective opinion of poster.
Location
Ellington, Connecticut

Gas fireplace remote stopped working

Still have not heard back from the company. It's been more than three days. Remote unit is less than 4 years old and has not been dropped or abused.
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ID
#2757635 Review #2757635 is a subjective opinion of poster.
Location
Longmeadow, Massachusetts

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Travis does not back their own warranty

Travis/Lopi does not stand behind their warranty. I spent just shy of $5000.00 for a top of the line Lopi Woodburning stove. I was advised I was getting a 'deal' as the optional fan cover plate had been broken out when shipped to the store - I was getting a fan so that was fine. I saw the unit in factory wrapping and was not able to see the actual unit. the unit was shipped and arrived in a van with no way to unload it much less put it in my home. Andrew Leonard the owner told me I should 'borrow a forklift from my neighbour.' Seriously? I was forced to find options which cost me in having to pay a local business to finish the delivery. I gave a hundred of the apparent balance due to the neighbour to complete the delivery. When I unpacked the stove it was clear it went through no inspection at the retailer. The interior was filled with smashed firebricks, and some exterior damage. I contacted Andrew whose only concern was an additional 100 dollars. As for the broken part he said he would deliver them 'when he next was in my area.' (We are about 60 miles away.) This has never happened. I contact Lopi in the US who refused to intervene and back the product (despite warranty) saying this was their best dealer in Ontario. (I presume that means who they make the most money off of.) Lopi failed to take any responsibility. Mr. Leonard is a fast talking salesman, refused to solve this in writing and now almost 3 months later has avoided solving this mess which was clearly of his making. I would strongly encourage anyone to reconsider doing business with the organization or purchasing Lopi products as their warranty is useless as they only refer back to incompetent dealers.

User's recommendation: ALWAYS use a well-reviewed retailer if purchasing Travis/Lopi products as the manufacturer will not back warranties.

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ID
#2721819 Review #2721819 is a subjective opinion of poster.
Location
Schomberg, Ontario
Preferred solution
Price reduction
New Reviewer

Pellet stove not working

No one answered the phone. We cleaned our pellet stove and now the pellets won't drop. The auger is working. Loretta
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ID
#1831872 Review #1831872 is a subjective opinion of poster.
Preferred solution
Troubleshoot so I can fix it. Never had any problems before this. Bought this 5 years ago

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Look elsewhere!

Travis Industries - Look elsewhere!
Travis Industries - Look elsewhere!
I bought a top of the line fireplace. 3 months from install the paint was flaking and falling off exposing rust underneath. I contacted for help and was told I had to sand and paint it myself. Seriously!?! Do not buy this product unless you want to become a fireplace maker yourself!
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ID
#1792819 Review #1792819 is a subjective opinion of poster.
Preferred solution
Price reduction
New Reviewer

I own a Travis Avalon DVL GSR2 NB Gas fireplace